Frequently Asked Questions

EDISLA is a brand owned by EDISLA PRIVATE LIMITED (CIN: U52609TN2022PTC1562), a company registered at Kariapatti, Virudhunagar, Tamil Nadu. Additionally, we maintain warehouses in Chennai (Thiruvallur) and Coimbatore. It is our company's mission to make quality outdoor products available in India. We can be reached at shop@edisla.in at any time. Please let us know if you have any questions.

Yes, we do. There are certain products that we sell on Amazon.in, however not all of them are available there. This website is the only place where you can find all the products that we sell.

Currently, we are only selling within INDIA. For international order, please visit our global site at https://edisla.com

We ship all over India for FREE. We process and ship all orders within two business days. Shipping time is determined by the speed of the shipping partner.

Please read our Shipping Policy if you would like more information.

To process payments, we currently use the CC Avenue Payment Gateway. Most credit cards, debit cards, UPI, Internet Banking, and wallets are accepted.

Additionally, we accept direct bank transfers. To arrange this option, please contact us.

Indian rupees (INR) are used for all transactions.

If your payment has been processed, please check your spam folder for an email confirmation of your order. If you do not find the email, please reach out to us at shop@edisla.in and our customer support team will be happy to help you!

Here's what you should do immediately:

• Within 24 hours of receiving the product, please send an email to shop@edisla.in
• Make a video showing how you unboxed the package to show how it was delivered in the best possible way. 
• The order number and the total weight should be clearly visible in the top right corner of the box.
• You are also requested to take clear photos of the same.
• Our team will respond and resolve the issue for you as soon as possible.

For more information please refer to our Shipping Policy page.

Yes. All products that appear as in stock on our website are available in our warehouse for immediate delivery. 

If you are interested in ordering an out-of-stock item, click the "notify me" button. You will be notified when the item is back in stock.

In order to source a specific product for you, we will require additional information and our team will review the possibilities. Such specific orders will be subject to terms and conditions determined on a case-by-case basis.

For any assistance, please contact shop@edisla.in

We will usually respond within a day. You may also use the chat facility during working hours. Waiting times vary according to the level of website traffic.

If you would like to speak with our team by phone, please provide us with your phone number and the best time to contact you. We will contact you as soon as possible.

Returns:

1. Items without damage or defects cannot be returned.

2. If the customer wishes to return a delivered product, the onus of returning the product in mint condition to EDISLA for a return or replacement will be borne by the customer. 

Replacements:

1. A full refund or replacement will be offered if the product has a genuine manufacturing defect. It will be done against photos and videos of the package.

2. Despite our best efforts, there is a very small risk of damage during shipping. In this case, contact shop@edisla.in and our customer support team will replace your order. 

Cancellations:

1. If you cancel before dispatch, you'll get a 100% refund. We will look into the issue and get back to you within 48 hours.

2. In case of cancellations post dispatch, our delivery partner might still attempt to deliver. If this is the case, please refuse the order. In this case, the order will be returned to its original source. After our delivery partner updates the shipment status as "RTO (Return to origin) initiated", the refund will be initiated within 15 business days. We will deduct 10% from the refund in order to cover our transaction fees.

Please note that casual returns are not permitted. If you wish to return items for a genuine reason, please do not return any items until we have notified you via email that we have accepted the return.

We have strict return/refund policies as a company that deals with fragile products. So please take a moment to review our Refund Policy. Please feel free to contact shop@edisla.in if you require additional assistance

A genuine defect return will result in a replacement, not a refund. All replacement and shipping costs will be borne by us.

We offer a replacement guarantee on all online orders. Unless the product is defective or damaged during shipping, it will be replaced. Casual returns are not permitted.

Refunds, exchanges, and cancellations are subject to the following general conditions:

1. Ensure that the products are in proper condition after receiving the package, and report any concerns to shop@edisla.in immediately.

2. All products returned without all original packaging, opened products, and products that have been damaged due to improper handling are not eligible for refunds or replacements.

3. Within 24 hours of receiving the product, all complaints regarding the product, shipping, and packaging should be emailed to shop@edisla.in along with photos and videos. 

4. The unboxing video of the package received should include the order number and total weight in its top right corner to assist the team in assessing the situation. In this way, we will be able to resolve your issue more quickly.

Here is how the replacement works:

• The replacement request must be made within 2 days of delivery if it is eligible.

• To confirm an exchange, we need proof of defect in the form of video and photos taken while the product is still packed.

• We will provide you with a credit note if the product you returned is out of stock. Within three months, you can use the credit note to purchase anything of that value from the online store.

• In rare circumstances, we have the discretion to issue a refund and in some cases, a 100% refund is issued through the same method as payment

We have strict return/refund policies as a company that deals with fragile products. So please take a moment to review our Refund Policy. Please feel free to contact shop@edisla.in if you require additional assistance.